Service Request
Technical Support for Industrial Instrumentation & Analytical Systems
Submit a structured service request for analytical instruments, online process analyzers, calibration, maintenance, spare parts, commissioning, sample systems, custom analyzer houses, or engineering consultation.
Clear equipment, application, operating-condition, and urgency information helps Blue Dragon Technology identify the correct technical and commercial support path efficiently.
How We Can Help
Service support across the full instrumentation lifecycle.
Blue Dragon Technology reviews each request against the equipment, application, operating environment, technical information, urgency, and available manufacturer or service resources.
Troubleshooting
Equipment issues, alarms, unstable readings, communications faults, abnormal behaviour, and system recovery.
Calibration & Verification
Calibration, verification, drift correction, performance checks, reference standards, and reporting support.
Spare Parts & Consumables
Part identification, OEM or approved alternatives where available, consumables, critical spares, and procurement support.
Installation & Commissioning
Installation review, startup, system configuration, sample-interface verification, testing, and operational handover.
Maintenance & Managed Repairs
Maintenance planning, diagnostics, component replacement, repair coordination, and restoration support.
Engineering & Project Support
Applications, sample systems, recycling systems, integration, retrofit projects, and custom analyzer house builds.
Submit Your Service Request
Tell us about your equipment, application, and support requirement.
Provide as much relevant information as possible. Your submission will receive a unique reference number, be stored securely in WordPress, and be emailed to the Blue Dragon Technology support team.
Supporting Documents
Attach information that helps our engineers understand the requirement.
Supporting files can improve diagnosis and reduce follow-up questions. Upload only information you are authorised to share.
- Photographs of equipment or installations Screenshots of alarms or error messages Calibration and maintenance reports P&IDs
- process diagrams
- and technical drawings Configuration exports or plain-text logs Parts lists and consumable information
Service Commitment
Practical support based on the real operating environment.
Each request is reviewed individually. The recommended path may include remote troubleshooting, calibration support, spare parts, manufacturer coordination, managed repair, engineering review, or field service where appropriate.
- Blue Dragon and manufacturer-partner product support Third-party instrument support subject to technical feasibility International remote assistance Field service arranged according to location and availability No automatic response-time guarantee Clear reference number and stored request record
Support Process
What happens after you submit the form?
The request record and supporting files allow the team to review the equipment, application, issue, and urgency before recommending the next action.
Request Received
The form creates a reference number, stores the request, and sends the details to support.
Technical Assessment
The team reviews the instrument, symptoms, operating conditions, documentation, and urgency.
Support Recommendation
The recommended path may include remote support, parts, calibration, managed repair, field service, or engineering review.
Resolution Support
Blue Dragon supports the agreed actions, validation, documentation, and follow-up planning.
Long-Term Support You Can Depend On
Blue Dragon Technology works alongside customers throughout the lifecycle of analytical instruments and measurement systems—from planning and commissioning through maintenance, calibration, troubleshooting, upgrades, and modernization.